My product isn't lighting up- what's wrong?

Use these troubleshooting steps to identify the source of an LED issue.

• Use the games Diagnostic menu to ensure the power source for the product is working. The test may reveal an issue with your game which is unrelated to the product.
• Check the product using another power source. A 9v battery is the quickest and easiest. Alligator clip products can be directly connected to the battery with red wire attached to + terminal and black wire attached to - terminal. Use some household wire to complete the same test for products with IDC and molex connections. 
• FOR IDC AND ALLIGATOR CLIP ONLY. If the strip works on another power source but not plugged in, try changing the polarity of the connection. For products using the red IDC connection, reverse the connection 180 degrees and try it again. For alligator clips, reverse the connection by swapping the placement of the clips.
• FOR IDC PRODUCTS ONLY. Examine the channels where the wire runs through the two IDC. Sometimes a wire is not fully pushed in and therefore unable to make the necessary electrical connection. Look at the channels where the wires feed through the IDC- all wires should be firmly seated in the channels of both IDCs. If you find a wire is not fully seated in the channel, carefully use a blunt object such as a butter knife to gently push the wire into the channel.