My product isn't lighting up- what's wrong?

Use these troubleshooting steps to identify the source of an LED issue. In all cases, use the games Diagnostic menu to ensure the power source for the product is working. The test may reveal an issue with your game which is unrelated to the product. After confirming the power source in the game is working, follow these connector-specific troubleshooting steps.

• FOR JST/BAYONET CONNECTORS

1. Double-check the wires going into each of the small white connectors. Be sure that you don't see any of the pin sticking out on the wire side. On the plug version, make sure that the two pins coming out into the plastic connector are protruding sufficiently so they make the connection properly. Push them further into the white connector if necessary.
2. Ensure the power going to the bayonet you are using with our replacement bulb is working. This can be done by replacing the stock bulbs in the sockets and turning on the game's power. 
   
   You can also try removing or installing the small Matrix adapter sometimes included with your product. 
   
   

And lastly, if neither of these tests work,

3. Hold the white connector on the LED side of the connector and carefully pull the wire pins out of the connector. Re-insert the pins with the wires reversed (shown below). This will reverse the polarity coming from the LED strip to match the bayonet. Make sure that the pins are protruding out into the plastic connector sufficiently. The result will be the wires configured as in the example labeled 'reverse polarity'.

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For products that include a backup alligator clip set, you can check the product using another power source. A 9v battery is the quickest and easiest. Alligator clips can be directly connected to the battery with red wire attached to + terminal and black wire attached to - terminal. Use some household wire to complete the same test for products with IDC and molex connections. 

• FOR IDC 
  1. Check the alignment of the wire on the product to your games wiring. The black wire should align in a continuous line from the game through the product. If the wires are not aligned, try changing the polarity of the connection. For products using the IDC connection, reverse the connection 180 degrees and try it again. 
  2. Examine the channels where the wire runs through the two IDC. Sometimes a wire is not fully pushed in and therefore unable to make the necessary electrical connection. Look at the channels where the wires feed through the IDC- all wires should be firmly seated in the channels of both IDCs. If you find a wire is not fully seated in the channel, carefully use a blunt object such as a butter knife to gently push the wire into the channel.
• For Rock Custom Pinball Interactive Undercabinet Lighting
  • The kit does not light up until you are playing the game (hence 'interactive'). Initiate a game to active the light up features of the kit.

Standard and Reverse Polarity

Some of our products run on what is called Standard Polarity. Use the following reference photo to determine if the wiring you've received is in the standard configuration or if it is reverse from what is shown below.